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Day Two: |
Public speaking presentations by students (recorded)
Airline and airport procedures
Missing passports
International airport departures
Airline group check-in
Airline check-in enroute
Airline reconfirmations
Airline cancellations, re-routes and forced overnight
Baggage handling and tracking on motor coach
Lost or missing baggage
Client Welcome guidelines and content
Hotel procedures of arrival of motor coach and passengers
Lobby duty by the Tour Director
Concerns you might experience at hotels
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Day Three: |
Public speaking and motor coach narration
Cultural practices
Leisure days on tour
Group departure from hotels
Courtesy hotel rooms
Included city tours
Working with the local city guide
Motor coach travel
Motor coach microphone training
Motor coach commentary
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Day Four: |
Course participants work together in small groups on
assigned projects, i.e., “hotel walk”, researching narration for
actual motor coach travel later on in the course, preparation and
development of their “client welcome”, etc. |
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Day Five: |
Technology and the Tour Director
How you and your passengers can protect the environment while on tour
Teamwork with the motor coach driver
Discussion with an experienced motor coach driver
Motor coach breakdowns
Review of research test assignments (provided prior to the start of the program)
Review of course content covered to this point
Balance of day on individual and group role playing
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Day Six: |
This day is spent with each student receiving a mock interview for the position of Tour Director. When available, the interview is conducted by a representative of a Tour Operator.
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Day Seven: |
Students are on a motor coach
Practicing narration with
Microphone usage, seat rotation,
Safety, etc.
Optional Excursions organization, selling and control
Working with the suppliers of the optional excursions
Group psychology
Effective handling skills of individuals on your tour
Effective handling skills of group dynamics
Group harmony on tour
Passengers with concerns
Passenger emergencies, i.e. illness, death, missing, leaving tour, etc.
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Day Eight: |
Each student presents their “Client Welcome” (recorded)
Written test
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Day Nine: |
Motor coach tour with each student presenting narration
Review of student presentations
Review of written test
The final afternoon is devoted to “getting hired”. Cover letters,
resumes, telephone interview procedures, discussion of Tour
Operator hiring tips, hiring book with hundreds of personalized
hiring managers and their contact information, etc.
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Following the completion of the program all graduates have free lifetime job placement assistance. This includes cover letter and resume reviews, newsletters on Tour Operators looking to hire International Guide Academy graduates, industry updates, option to audit future classes, etc.
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